General terms and conditions


The General Terms and Conditions for visiting the Papilonia Butterfly Houses

1. General Provisions

These contractual terms govern the relations between

  • Motýlí dům s.r.o. - Papilonia Prague, Business ID: 05863937, Za Poříčskou bránou 365/21, Karlín, 186 00 Prague
  • Papiliones s.r.o. - Papilonia Brno, IČ: 08055220,  Boženy Němcové 2042, 356 01 Sokolov
  • Papiliones s.r.o. - Papilonia Ostrava, IČ: 08055220, Boženy Němcové 2042, 356 01 Sokolov
  • Farfalium s.r.o. - Papilonia Lipno, Business ID: 08755663, Jivno 94, 373 71 Jivno
  • Diana KV s.r.o - Papilonia Karlovy Vary, Business ID: 06049842, Řadová 264/19, Tašovice, 360 18 Karlovy Vary
  • Tedy Verva Soll s.r.o. - Papilonia Karlštejn, Business ID: 24789747, Slatiňanská 927/5, Horní Počernice, 193 00 Praha 9

and the Customer during their visit to the Papilonia Butterfly Houses, if not specifically determined otherwise.

2. Definitions

2.1. Papilonia is the operator of butterfly houses and is the provider of the service of visiting butterfly houses to Customers. The companies working under the brand name of Papilonia in each specific facility are listed on
2.2. The butterfly houses are a unique indoor space that simulates the natural conditions for the healthy life of the exotic butterfly species that live here and for the development of butterfly cocoons that are cared for here.

3. The contract and its origin

3.1The contractual parties of the contract are Papilonia and the Customer that has purchased a ticket from Papilonia or a voucher for visiting a butterfly house.
3.2. Papilonia commits to allow the Customer to visit and discover the unique concept of the butterfly house. The Customer commits to pay the negotiated price for their visit of the butterfly house.
3.3The contract is concluded if

  • the ticket price is paid at the box office of Papilonia prior to entering the premises;
  • the ticket is paid through the web interface on the website at (hereinafter the “internet shop”) at the moment that the entire price is paid by credit card.

3.4. In the event that the contract is concluded online, the Customer will receive a voucher to visit the butterfly house with a validity of at least six months.
3.5. In the event that the contract is concluded at the box office, the Customer receives a ticket to enter the butterfly house that is valid for the date of purchase.
3.6. Contractual components are: (i) payment document, (ii) the offer at or in other promotional materials, and (iii) these General Terms and Conditions if the Customer has received them or read them prior to concluding the contract.

4 The price of services and payment terms

4.1. The price of the services in CZK is listed at or in each of the Papilonia facilities.
4.2. In the case of credit card payment, the final price including VAT, all discounts or additional costs is displayed to the Customer during their online booking process prior to the conclusion of the contract.
4.3. All information listed on is informative in character and Papilonia reserves the right to change it.
4.4Any eventual discounts cannot be combined unless otherwise negotiated by the contractual parties.

5. Cancellation terms

5.1. In the case that tickets were purchased at the Papilonia box office, the Customer is not entitled to withdraw from the contract prior to the provision of services on part of Papilonia.
5.2. In the case of purchasing a voucher online, the Customer can withdraw from the contract without giving any reason within fourteen days. Along with the information about their withdrawal, they are also obliged to return the voucher.
5.3. If the Customer does not want or does not use the voucher that was purchased online, they can request Papilonia to prolong the validity of the voucher within one month of its expiration or to refund any paid costs at In this case, they are required to return the voucher with the QR code to Papilonia.
5.4. The costs will be refunded to the account that the Customer designates in their withdrawal from the contract. If the bank account number is not designated, the costs will be transferred to the bank account from which Papilonia received the payment for the tickets or voucher.
5.5. In the event that the purchased voucher cannot be used for reasons of the facilities being closed by the authorities, the validity of the voucher is automatically prolonged by six months. The provisions given in the previous statement are not applicable for the eventual planned closing of the premises (e.g., for reasons of reconstruction, off-season suspension, etc.), if the date of the planned closing is published at at the moment that the purchase is made.

6. Responsibilities of the Customer

6.1. Throughout their visit to the butterfly house, the Customer is obliged to heed the instructions of the representative of Papilonia, especially in terms of their behaviour and actions, whereby they must not cause any type of harm to the life or health of the butterflies, damage the plants or any other part of the interior, etc.
6.2. The Customer is required to behave with respect towards the other visitors, especially by not making noise or to disturb the other visitors in any other manner, to wilfully take up a greater part of the flight zone for themselves than is necessary for a common tour (e.g., to block the movement of other people to take photographs, etc.).
6.3. It is forbidden to bring food and drink into the flight zone.
6.4. Dogs and other pets have permitted entry only if under the absolute control of their owner, i.e., they are in their arms or in a bag. The free movement of animals is forbidden.

7. Claims

7.1. If the provided service is faulty, the Customer is required to reproach (file a claim) the provider without undue delay, and that ideally during or immediately following their visit to the butterfly house. They can do so either at the box office or eventually at the e-mail The Customer is always obliged to explain what faults in the provided services they see and what compensation they expect.
7.2. The provider is obliged to confirm their acceptance to the Customer in writing. The legitimacy of the claim and the rights of the Customer based on the accepted claim shall be decided upon by the provider immediately, or within three workdays in complicated cases, but no later than within 30 days. Their decision shall be sent to the Customer’s contact email or to the address given in the claim protocol.

8. Personal Data Protection

8.1. The Customer understands that Papilonia is entitled to process their personal data for the purpose of fulfilling the contract and to meet their legislative responsibilities, and that to the extent of: name, surname, e-mail address, and credit card data.
8.2. The aforementioned provision is adequately applicable also in relation to those parties that the Customer concluded the contract for.
8.3. The Customer keeps in mind that as the data subject, they have the following rights:

  • to request access to their personal data;
  • to request the rectification of inaccurate or incomplete personal data;
  • to request the deletion of their personal data;
  • to request the limitation of the processing of their personal data;
  • to file an objection against the processing of their personal data;
  • to file a complaint with the supervisory authority, which is the Office for Personal Data Protection located at the address Pplk. Sochora 27, 170 00 Prague 7.

9. Final Provisions

9.1. Any other matters not treated by these General Terms and Conditions are governed by Czech law, especially by the pertinent provisions of Act No. 89/2012 Coll., the Civil Code.
9.2. The Customer is entitled to settle any eventual disputes stemming from the contract out-of-court through the Czech Trade Inspection Authority based at Štěpánská 567/15, 120 00 Prague 2,
9.3. The Customer may choose to settle a dispute using the online settlement platform. Further information about the conditions for settling disputes online is given on the website
9.4. The decisive law for any eventual disputes is Czech law, and the pertinent court is the Czech judiciary system.

These General Terms and Conditions are valid and effective for contracts concluded beginning on 10 August 2020.